Developing Markets – Retaining Customers


The telephone is an established and well-proven medium for communication with customers and for new customer acquisition. Over the telephone, you can reach your potential customers within the shortest time, in high numbers and at very low costs, yet individually, and obtain feedback on top of that. Unfortunately, these possibilities are often not utilized by call centres in a way reputable companies would like to be addressed. In addition, they do not have the specialist knowledge that is required to conduct a qualified talk.


It is precisely this gap which we fill with our service portfolio: On your behalf, we contact decision-makers in your target group and make professional telephone calls based on our chemistry knowledge and our own laboratory experiences, especially with the direct users in the laboratory. We attach greatest importance to a pleasant telephone atmosphere. We have discussions on a high professional level and address the decision-making level on a truly individual basis.

The still widespread machine-type call centre voice that reads out a telephone script without any commitment will not be found here.


Together with you, we set up sustainable concepts: Which goals are pursued? What information is to be placed at the lab for the user? What information about the market would you like to obtain?


We will jointly discuss the proper target group, check the addresses or we provide the addresses to you.


We establish a specific know-how for the products to be offered, about their technical features and benefits, applications, competitor situation, etc.


Based on this and in close coordination with the principal contents, a line of benefit-related argument and a general road map for the discussions is prepared.


All findings from the telephone calls are documented and statistically processed for you. The data will be submitted completely and are hence available to you for future actions, precisely adjusted to your target group.



We help you to reach your final customers! 

Contact us to discuss your own ideas for the implementation of your sales and marketing goals!



By the way... our telemarketing is good for your image

The telephone calls usually end with thanks from the person called: Either he or she is happy to have received the suitable proposal or pleased about the promise to not be bombarded any longer with irrelevant information material!